Your supply chain questions, answered

Below you’ll find answers to common questions about our services and how they integrate across your supply chain.

Choose your role

Different roles in the supply chain face different pressures. That’s why we’ve put together specific FAQs to reflect the questions and concerns that matter most to your teams.

If you’d like to explore how we can support your organisation, please get in touch:

Get in touch

What is BT OneConnect?

One Connect is BT’s cloud-based solution that seamlessly integrates your front-office and back-office teams into a single interface, improving employee productivity, first-call resolution rates and overall customer satisfaction. It links easily into other systems too, including Microsoft Teams.


What is BT Cloud Contact Centre?

Our Cloud Contact Centre brings your customer service and support operations into a single, cloud-based platform. It allows you to manage calls, emails, chats and social interactions in one place – giving your teams better visibility and customers a more consistent experience.


Is everything managed centrally?

We offer fully managed or co-managed services so you can choose the level of control that suits your internal capability.


How does BT help protect our supply chain?

BT delivers market-leading managed security services, with over 3,600 dedicated security professionals and a global network of security operations centres. We're also recognised by IDC for our security expertise.


Can your services scale as our business grows?

Absolutely. All our solutions are designed to scale – whether that’s supporting a growing number of sites, expanding to new markets or adapting to changing customer and supplier demands.


How can BT support supply chain resilience during global disruptions?

With international factors like new US tariffs and changing trade dynamics affecting global supply chains, many organisations are re-evaluating how to stay cost-effective and dependable. BT has a range of connectivity options including Private 5G, which offers flexible, low latency connectivity that is suitable for these environments. We can provide resilience solutions alongside our security portfolio to ensure uptime is maintained and interruptions are at a minimum.

© BT 2025

© BT 2025