A day in the life of a utilities field worker
Imagine a technician responsible for maintaining power lines, water systems, or gas pipelines. Their day involves traveling to remote sites, troubleshooting issues, and ensuring compliance with safety standards.
How each app helps
TeamViewer
- Remote support: If the worker encounters a technical issue with equipment or software, they can share their device screen with an expert back at the office.
- Live troubleshooting: Engineers can remotely guide them through diagnostics without waiting for another technician to arrive.
- Benefit: Reduces downtime and travel costs.
Peoplesafe
- Personal safety: Acts as a lone-worker protection app.
- Features:
- Emergency SOS alerts if the worker feels unsafe.
- GPS tracking so the control centre knows their location.
- Timed check-ins to confirm they’re OK.
- Benefit: Enhances safety in isolated or hazardous environments.
Humanity teams
- Health monitoring: Help workers to manage their health and reduce sick days.
- Healthy habits: Encourage hydration and rest to boost focus and teamwork.
- Lower healthcare costs: Prevent issues early to avoid expensive costs.
- Anonymised data: Spot stress and overwork through surveys to make smarter decisions.
- Team engagement: Identify burnout early to boost morale and reduce absence.
- Benefit: Keeps everyone aligned and reduces scheduling conflicts.
Why mobile apps are gamechangers for field workers
- Real time communication: No need to return to the office for updates.
- Access to digital manuals and work orders: Instructions and compliance checklists are always at hand.
- Photo and video capture: Document site conditions for reporting.
- Navigation and location sharing: Integrated maps for finding job sites quickly.
- Safety alerts: Immediate response in emergencies.
Example workflow
- Morning: Worker checks work order management from Teamviewer Frontline schedule and confirms shift.
- Asset management: Access asset history, perform inspections, log updates with Teamviewer Frontline.
- On-site: Uses TeamViewer to get remote help diagnosing a faulty meter.
- Safety check: Peoplesafe sends an automatic check-in reminder; worker confirms status.
- End of day: Uploads photos and closes work order via mobile app.