Connected finance

Reworking the workplace

Connected finance

Reworking the workplace

The workplace has changed – and expectations have changed with it.

Hybrid teams, digital collaboration and seamless experiences are now the norm. People want to work in ways that are flexible, secure and intuitive. And when it’s done well, it unlocks stronger productivity, better engagement and a real sense of connection – no matter where your people are.

The workplace has changed – and expectations have changed with it. Financial services are facing pressure on all sides – from talent retention and return-to-office resistance, to fast-moving technologies like AI and Open Banking. The answer lies in a workplace built around people – one that’s connected, collaborative and ready to adapt.

Only

of firms say they’re very effective at enabling hybrid work (EY)

of employee’s state poor tools impact productivity (Capgemini)

of roles in this sector are now highly skilled compared to 52% almost 20 years ago

1 in 5

employees are actively looking for new roles

How we can help you move forward

Enhance collaboration and productivity

Create connected workplace experiences

Frictionless edge security at scale

Efficient buildings management

The blueprint for connected transformation

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The blueprint for connected transformation

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Helping every user feel ready for change

Rolling out a new cloud contact centre solution can be a challenge – especially when you’re doing it across multiple countries, during a pandemic, and aiming to cut costs at the same time. For this global insurance company, the challenge wasn’t just about technology. It was about people. They needed to bring teams with different needs, languages and ways of working on the journey, while managing a major cultural shift to hybrid working. Click to read how we delivered a user-first approach to transformation.

Read more

Helping every user feel ready for change

Rolling out a new cloud contact centre solution can be a challenge – especially when you’re doing it across multiple countries, during a pandemic, and aiming to cut costs at the same time. For this global insurance company, the challenge wasn’t just about technology. It was about people. They needed to bring teams with different needs, languages and ways of working on the journey, while managing a major cultural shift to hybrid working. Click to read how we delivered a user-first approach to transformation.

Read more

Let’s find the right way forward for you

Every organisation is different. That’s why we’d love to hear more about what matters most to you – whether it’s a specific challenge you’re facing, a project you’re planning or simply a space to explore what’s possible.

Our team is here and ready to help, with expertise across every area of financial services. Whatever you need – from building resilience to boosting efficiency – you’ll find the right person to talk to.

Get in touch

© BT 2025

© BT 2025